On May 14th, we will be having our monthly Flex Users Group meeting. We will be talking about building Better Help Engines. Have you ever visited a website with a complex input form that just confused you? Sometimes there will be an online help system, and if you are lucky, a way to chat with a representative. We will be showing you how to build your own system so that your customer support group can see what your customers are experiencing, and allow them to help your customers through your application.
The meeting will be held in room 161 Communication Arts and Sciences, on the campus of Michigan State University. The meeting will start at 7pm, and should be broadcast and recorded (contact Nick for more information on the live streaming).